Free Shipping (How long?)

You need at least 18 days since the order date to receive your dresses. You will get your dresses on or before the Latest Arrival Date you choose.

How to choose the Latest Arrival Date?

Click the "Latest Arrival Date" box, you will see a calendar like the one below.

You can choose the date you want to receive your dresses. If the date you want is not available, please contact our customer service team by LIVE HELP or email to service@ninedresses.com.

Are the dresses pre-made and delivered once I place the order?

NO. All our dresses are custom-made according to the measurements of our customer. They are not ready-to-wear but made from scratch, so we need time to process the order and hand make the dress. We start to process the order once payment for an order has been confirmed.

Preparation for Standard Dresses

We strongly recommend having your measurements taken by a professional tailor or seamstress or having someone help you, measuring by yourself will cause inaccurate measurement results and subsequent disappointing issues. Measurements should be taken in the undergarments you plan to wear under your dress. Make sure to keep the measuring tape comfortably loose, like you'd want your dress to fit.

Keeping a thumb in the inside of the tape is a practical way.

Bust Measurement - Standing up straight with your heels together, put your arms at your sides and relaxed. Measure the fullest part of your chest and around your back. Pay attention to that this is NOT your bra size. You must wear a bra while taking the measurement.

Waist Measurement - Measure the narrowest part of your torso. Practically, it is usually an inch or so above your belly button.

Hips Measurement - Standing up straight with your heels together, measure around the fullest part of your hips. Find your hip bones and measure there. Usually it is approximately 7 inches below the natural waistline.

Hollow to Floor Measurement - Standing up straight with heels together, measure from the center of the collarbone (Hollow) straight down to your feet. Attention please: you should measure it barefoot.

Height Measurement - Standing up straight with heels together, measure from the top of your head straight down to your feet. Attention please: you should measure it barefoot.

Return Policy

We want you to be completely satisfied with your online purchase. If you are not satisfied with your purchase and want to get a refund or even return the item, please check the details of the following return policies in case any special conditions applied.

Contact Us within 3 Days after You Receive the Parcel

We only accept return applications that are within 3 days from the day of your signing for the reception of the parcel according to the courier firm. So it is very important that you check the item and try it on as soon as possible. Once you have any unsatisfactory you can send an email to service@ninedresses.com, tell us your order number and the problems you have. It would be great if you can take some photographs to show us all the problems.

Returned Merchandise Must Meet Conditions Described Below

If you are returning dresses, please make sure they are in their original condition - unwashed, unaltered, undamaged, clean, free of lint and hair.

After we get your complaint, our customer service team will work with you to figure out a solution together. The return request must meet at least one of situations below:

1. Defective, Damaged or Misshipped Dresses

When requesting your refund, please provide customer service team with photographs and detailed textual description clearly showing the problem with the dresses. If you believe your items were damaged or lost during shipping, customer service team also need photographs showing the damaged package as well as proof of damage or lost documentation from the courier firm in order to process your refund.

2. Size or Fitting Issues - More than 1inch Disparity and Unfixable

Because of the nature of different materials, a measurement tolerance of 1inch/2.54cm is allowed for both standard size dresses and custom size dresses. Our tailors have also made all dresses with additional fabric in the seams to allow minor size modifications to be made easily. If the measurement differences are more than 1inch/2.54cm, please just contact the customer service team to work out a solution together.

3. Color Issue - Not Including Ones Caused by Screen Settings

The settings of your computer screen may alter the color of the pictures shown on ninedresses.com. Slight color mismatches between the color of your item and the color shown on screen may not mean that the item is defective or misshipped. However, if you are confident that you have received the item in a wrong color, please contact us and we are always happy to help solve any problem.

Ship the item out within 7 Days after Our Customer Service Team Give You the Return Address

Once our customer service team approved your return request, we will send you an email with information, like return address, which can guide you to ship the item back. Please ship the item our within 7 days after that. After you ship the item out, please send an email to service@ninedresses.com to tell us the courier firm you used and the tracking no. of the parcel.

After Receive and Check the Item, We Will Refund You the Money

After we receive the item, our return will be processed in 3 to 5 business days. Once your return is confirmed and inspected, please allow up to several business days for it to be refunded to your Credit Card.

Normally, We Will Not Refund You the Money for Shipping

The shipping cost is charged by courier firm, so that part of money would not be refunded when we accept your return request. And for orders with free shipping we will distract the shipping cost from the order. You can read this page: http://www.ninedresses.com/help-center/index/page/id/4/fid/23/ to calculate the shipping cost.

Returns without Our Customer Service Team's Approval Will Be Unacceptable

Returns will not be accepted without prior approval from our customer service team. Please contact us first and ship the dress out after your return request has been approved.

Force Majeure Disclaimer

Return applications are excluded if the items are hampered or prevented by unexpected political or economic events or generally by force majeure such as earthquakes, hurricanes, floods and volcanoes and so on.

Can dress be guaranteed?

Your satisfaction is our utmost pursuit. We have a professionally trained team who possess professional expertise, rich experience and unlimited credibility. Our dresses are streamlined into a system that strictly checks and double checks quality, from tailoring to delivery. Besides the guaranteed quality and top-ranking service, we provide you the most reasonable price, since we  tailor bridal gowns, bridesmaid dresses, mother of bride dresses and varies kinds of special occasion dresses. We devote ourselves to making sure you get the perfect dress for any occasion. The following is how we guarantee the quality of our dresses.

Order Confirmation

The size and color of dresses are sensitive factors in the apparel industry. We have special employees to review the details of your order and check for anything that might influence dress processing. At the same time, an email confirmation of your order will have already arrived in your inbox.

Garment Tailoring & Checking

Each piece of our apparel and accessories is tailored by professional and experienced dressmakers. And we have advanced manufacturing facilities. The dress-making process is flowing and strict. So you just throw away your doubt and worries about the  style and quality of the dresses at ninedresses.com.

Before getting the chance to be shipped to your front door, all dresses and accessories have to go through our rigorous QA procedure. Every item is surely first inspected inside and outside by our highly-trained QA team based on strict requirements and the International ISO quality standards. Then we do a basic check to make sure the product is consistent with every detail specified on your order. The item will not be allowed to be shipped out unless it meets all of our standards!

Garment Packing

Before packing, we do a thorough check to make sure the product matches your order and the right accessories are included.

Then, our packing team adopts effective ways to avoid possible damages during the packing process and make your package more water-roof, pressure resistant and air-tight.

Finally, it's passed in safe hands with our trusted and verified couriers.

Garment Tracking

As soon as your package is out of our door, you will receive an email informing you the tracking number. You can start tracking the package in 2 days; our customer service team will keep on tracking it until it reaches the destination safely.

Marvelous Customer Service

ninedresses.com has great customer service available for help 24 hours every day. No matter what the issue is, we're always here to serve you.

1. Is the information I send over internet safe?

Yes, of course. We take precautions to protect the customer information send over by our site. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have implemented appropriate physical, electronic, and managerial procedures to safeguard and secure the information. Any other information given such as email is strictly confidential and will not be used or given to any 3rd party. Please see our Privacy Policy for more information.

2. Are you an online bridal store only?

Yes, all our business is done online and we do not operate any retail bridal store.

So far, ninedresses.com does not have any stores or sales offices. However, we carry out the strategy of cutting cost to pass on to our customers. So you can buy your favorite dresses at the unbeatable price.

3. Can I see the dress in other colors?

Currently we are unable to provide you pictures of other colors of the dress, but we are considering offering more options for the color of the pictures in the future. If you need it urgently, you can contact us, we will make efforts to help you.

4. How do I place my order in this website?

Shopping with ninedresses.com is bound to be easy, fast and convenient. Now just follow several steps below, you can place an order on ninedresses.com at an amazing price.

1) Click "Sign In or Register"

You can find the button "Sign In or Register" on the right top corner of any page, just click the button to sign in or register. You can also sign in or register later when you are ready to checkout.

2) Search or browse products, and add your favorite items to your shopping cart.

*Choose Color

You can select the color you want by clicking the color block. Once you do so, the dress in the picture would change into the color you chose. Due to not all our colors are listed, if the color you want is not available in the menu, please feel free to contact us and tell what color you like for the dress. It would be better for you to provide a color sample so we will see if it will work out.

*Choose Size

Standard Size

You could choose any standard size from the size drop-down menu, and specific measurements of this size dresses will be displayed in the area below.

Custom Size

We suggest you choose custom size because not everyone fits standard size dresses. All we need is your accurate measurements to make a dress only for you. You could choose custom size from the size drop-down menu or tick the box beside it. After you choose custom size, a window will pop up for you to select your bust, waist, hips, height, hollow to floor and heels height measurements. After you select your measurements in corresponding boxes, you can click "Confirm Now" to continue the purchasing process. And if you are not sure about your measurements yet, you can click "Confirm Later" to select your measurements later.

*Choose Latest Arrival Date

You can choose the date you want to receive your dresses. Usually you will receive your dress no later than the Latest Arrival Date you chose. If the date you want is not available, please contact our customer service team by LIVE HELP or email to service@ninedresses.com.

*Leave order comments and Add to shopping Cart

If you have any specific requirements about your order, please just click the button "Click to add order comments" to leave order comments here. We will pay special attention to your order and make the dress as you request.

After choosing the color, size, Latest Arrival Date and type a number in the quantity box, you just need to click "Add to Cart" button to add the dress to the Shopping Cart. In the "Shopping Cart" page, you can remove items or adjust the quantities later if you change your mind. Items in shopping cart are saved there while you browsing more items or for your next visit.

3) Check the Grand Total and Order Details

You can see the Grand Total of your order on the right bottom of "Shopping Cart" Page. If you have coupons, just enter your coupon code, then the coupon value will be subtracted from the Grand Total. After confirming both of the grand total and order details are all right, you can click "Proceed to Checkout" to make the payment.

4) Choose Shipping Method and Checkout

After editing or confirming the Billing Information and Shipping Information, you need to choose Shipping Method and Payment Method. And then you can follow online guide to accomplish payment.

5) Review and Place Your Order

After the payment is accomplished, you will be led to "Review Order" page. Please check all the information before click the "Place Order" button.

6) Order Successfully

Once your order was placed successfully, we will send you an email notification for the order.

5. Will I be able to alter my dress if I receive it and it doesn’t fit exactly right?

Yes. If your size fluctuates or you want to modify the dress slightly, we always leave a few inches in the seams so that your local tailor can easily make alterations as needed. Dresses generally have a margin of 1 inch on either side of a seam. Flower detailing, beading or belts/ribbons may limit ability to let a dress out.

6. If I want to wear high heels with the dress, should I add the length of my heel to my hollow to the floor measurement?

No, there is no need to add the length of the heel to your "Hollow to Floor" measurement. "Hollow to Floor" and "Height" measurements are both measured barefoot. The height of heels need to be provided separately.

7. Will my dress exactly match the color I see on your website?

When we take the picture of dresses, we will try our best to offer their exact colors to our customer.

There might be a slight difference between the actual dress's color and what you see in the photo depending on your computer monitor's display settings.