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Contact Us

ninedresses.com is headquartered in Beijing, China. We always have professional customer representatives to answer your questions as soon as possible. We will do everything possible to satisfy our customers. If you have any problems, comments or suggestions, you can contact us in the following ways.

1, Email: service@ninedresses.com

2, You can also start a LIVE HELP which you will find on the top right corner of every page to ask our sales representatives for help. If LIVE HELP is not available, you will be led to an online form to submit a message. Our customer representatives will reply you in the first time by the email you provide.

3, For questions regarding order status and other after-sales support, click "Sign In or Register" button on the top right area of every page and enter into "My Orders" page.  "Message" page can be found after clicking "View Order", you can request help by submitting a message ticket. We will normally respond to all messages within 1 working day. Please note that this way can be used only after the order is placed.

Help Center
New to ninedresses.com
  1. Registration
  2. Can Not Log In
  3. How to order?
  4. How to check orders?
  5. How long will it take to get my dress?
  6. Local Currency
  7. Can dress be guaranteed?
  8. Size & Color Chart
  9. Style Advice
Privacy & Security
  1. Privacy Policy
  2. Data Security
  3. Terms & Conditions
Payment
  1. Payment Methods
  2. Coupon
  3. Credit Card
Shipment & Delivery
  1. Shipping Methods
  2. Drop Shipping
  3. Changing Shipping Address
  4. Customs & Import Taxes
  5. Shipping & Processing Timeframes
  6. Shipping Cost
  7. Tracking Orders
Cancellation, Refund & Return
  1. Order Cancellation
  2. Why was my order cancelled by ninedresses.com?
  3. Refund & Return Policy
About Us
  1. About Us
  2. Contact Us
  3. Do you have stores?
  4. Site Map
  5. Our Guarantee
FAQ
  1. How far in advance should I order my dress?
  2. Is the information I send over the Internet safe?
  3. Can you customize the size of my dress?
  4. Are you an online bridal store only?
  5. Can I see the dress in other colors?
  6. How do I place my order in this website?
  7. Can I return or cancel the dress if I change my mind?
  8. How can I make sure I'm ordering the right size?
  9. Will I be able to alter my dress if I receive it and it doesn’t fit exactly right?
  10. How do you measure length for mini, knee-length and tea-length skirts if you only collect a hollow to the floor measurement?
  11. If I want to wear high heels with the dress, should I add the length of my heel to my hollow to the floor measurement?
  12. Will my dress exactly match the color I see on your website?
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